GDPR Privacy Policy

1. Overview & Commitment to Privacy

At MeshViz ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This GDPR Privacy Policy details how we collect, use, store, and safeguard your personal information when you visit our website at meshviz.co.uk or engage our digital engineering services.

We adhere strictly to the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal data.

2. Data Controller Contact Information

For all matters relating to data privacy and protection, MeshViz acts as the Data Controller. If you have any inquiries regarding this policy or wish to exercise your legal rights, you can reach out directly:

3. What Personal Data We Collect

Depending on how you interact with our website or project inquiry terminal, we may collect the following categories of personal information:

• Identity & Contact Data: Full name, email address, phone number (if provided), and company name submitted through our project onboarding terminal or direct email communication.
• Project Scope Data: Selections regarding your desired digital discipline (Web Design, 3D Visualisation, App Development, Branding), capital allocation budgets, and project timeline specifications.
• Technical & Usage Data: IP address, browser type and version, time zone settings, operating system, and telemetry metrics collected via analytics cookies when navigating our site.

4. Lawful Basis for Processing Personal Data

Under the UK GDPR, we must have a valid lawful basis to process your personal data. We rely on the following legal grounds:

• Consent: When you actively submit your project enquiry details or opt-in to marketing/cookie preferences via our website interface.
• Contractual Performance: When processing data is necessary to draft proposals, formulate Statements of Work (SOW), or deliver contracted digital engineering services to you.
• Legitimate Interests: To analyze website traffic, maintain digital security infrastructure, and improve our services, provided these interests do not override your fundamental data rights.

5. How We Use Your Information

We process your personal data exclusively for transparent, business-critical purposes, including:

• Responding to project enquiries submitted through our multi-step terminal.
• Managing client accounts, invoicing, and service deliverables.
• Improving website user experience, layout responsiveness, and technical performance.
• Complying with statutory legal obligations, tax laws, and regulatory frameworks in the UK.

6. Data Security & Storage Architecture

We implement robust technical and organizational security measures—including encrypted HTTPS protocols, secure database firewalls, and restricted administrative access—to protect your personal data against unauthorized access, alteration, disclosure, or accidental destruction.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Enquiries that do not convert into active projects are securely archived or purged on a scheduled review cycle.

7. Your Rights Under UK GDPR

Under the UK GDPR, you possess several enforceable rights regarding your personal data:

• The Right to Access: You can request copies of your personal data held by us.
• The Right to Rectification: You can request correction of any inaccurate or incomplete information.
• The Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data under specific circumstances.
• The Right to Restrict Processing: You can ask us to suspend the processing of your personal data.
• The Right to Data Portability: You can request the transfer of your data to another organization or directly to you.
• The Right to Object: You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at hello@meshviz.co.uk.

8. Third-Party Disclosures

We do not sell, trade, or rent your personal data to third parties. We may share anonymized data with trusted service providers (such as hosting partners or analytics platforms) strictly bound by data processing agreements to support our core operations.

9. Right to Lodge a Complaint

If you feel that your data privacy concerns have not been handled properly by MeshViz, you have the statutory right to lodge a complaint with the UK supervisory authority for data protection issues, the Information Commissioner's Office (ICO) (ico.org.uk).